Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. and internationally and are used herein with permission. Gartner, Hype Cycle, and Magic Quadrant are registered trademarks of Gartner, Inc. Gartner, Hype Cycle™ for ITSM, 2022, By Siddharth Shetty, 13 July 2022 Gartner, Critical Capabilities for IT Service Management Platforms, By Chris Matchett, Siddharth Shetty, Rich Doheny, 1 November 2022 Gartner, Magic Quadrant for IT Service Management Platforms, By Rich Doheny, Chris Matchett, Siddharth Shetty, 31 October 2022 The advent of AI and automation removes the silos, creating the concept of service operations to ensure that incidents can be more readily identified and resolved as soon as possible.” Noting the need to provide always-on products and services, Gartner defines “Service operations is the convergence of the infrastructure and application monitoring environments with the ITSM incident management practice to create a quicker and more effective mechanism for diagnosing and resolving incidents. To us, the Gartner positioning of BMC as a Leader in ITSM is particularly relevant in light of the firm’s views on ServiceOps. In a complementary study, the 2022 Gartner Critical Capabilities for ITSM report, Gartner offers more in-depth analysis and detailed use cases to explore how well vendors address specific customer needs. Helping companies leverage data and automation on the road to ServiceOps
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |